- Home
- Live
- Work
- Play
- Build
- aux-links
- Lodging DA
- When is a Development Application (DA) required?
- Before Preparing a DA
- Pre-lodgement Meetings
- Preparing and Lodging a DA
- Construction Certificates
- Modifying a Development Consent
- Plans and Documents on Exhibition
- Making a Submission to a DA
- Register of DA's with Variation to Development Standards
- Buying and Selling Property
- Urban Design
- Planning and Forms
- Heritage building
- Your Council
2011 Consultations
Community Satisfaction Survey
In August 2011 Council completed its annual Community Satisfaction Survey with the assistance of our Community Voice members. The survey plays an important part in helping Council to gain an understanding of how happy members are with the services and infrastructure it provides. The results can then be used to identify areas where improvements are needed over the next 12 months and to make any necessary modifications to services.
Participant feedback was generally positive for Council, with 38 service areas improving upon the previous years’ results, and only 5 areas showing a decline in satisfaction or rating. Overall satisfaction with Parramatta City Council as an organisation is high at 74%. This represents a 14% improvement on 2010.
The data from the 2011 survey will be used to report against the key performance measures in Council’s Delivery Plan and Operational Plan. These results will be reported to the community and Department of Local Government as part of the Annual Report. A copy of the findings from the survey has been circulated to Councillors and reported to Council’s Executive Team.
Major findings:- The majority of respondents (73%) rated customer service as ‘good’ or ‘very good’
- 66% of respondents agreed that Parramatta is becoming a better place to live, work and play
- 82% of respondents regard Parramatta City as Sydney’s 2nd CBD
- 45% of respondents were satisfied that Council provides value for money
- 36% of respondents agreed that Council delivers on its promises
- The top 2 issues identified by respondents as requiring improvement in Parramatta CBD was reducing crime/increasing safety (19%) and more/cheaper parking (11%).
- Respondents would like more opportunity within the survey to expand upon answers
Full results from the annual community satisfaction survey 2011
2010 Consultations
Below you can find information on the consultations progress.
New Online CRM Service Request System Testing
Parramatta City Council is undertaking changes to its Online CRM service request system to enable the community to lodge requests easier and more quickly to Council. The Council will be at its testing phase in July/August and selected Resident Panel members will be invited to focus groups
Resident Satisfaction Survey
Parramatta Council will be asking all Resident Panel members to complete a Resident satisfaction survey. This survey is crucial in understanding how residents rate Council services and infrastructure.
Sustainable Transport Survey
It has become apparent through recent consultations with the community that sustainable transportation solutions are one of the major current issues. Council is launching a survey to explore this further.
Engaging the Community on Rates - Ordinary and Business
Parramatta City Council is engaging the community on a submission to the Department of Local Government in April seeking an additional 5% Ordinary Rate increase over four years, above the annual capped 3.2% rise
Parramatta Civic Place Redevelopment Consultation
City Council is rapidly developing comprehensive plans to demolish and rebuild much of the Civic Place precinct, as a focal hub for our City.
Governance Consultation - Do residents want a popularly elected Lord Mayor?
Currently, Parramatta City Council Lord Mayoral elections are held annually, with popularly elected Councillors voting amongst themselves which member of the Chamber will be the Civic Leader of the city for the following twelve months.