council
other consultations
2008 consultations
2008 Consultations.
Below you can find information on 2008 consultations.
Neighbourhoods Centres Consultation 2008
Using Council’s Resident Panel, a post and email survey received a notable 750 responses, giving many detailed insights from residents about their local neighbourhood centres and also 4 larger town centres. These included aspects of shopping, lifestyle and amenity.
Facility Hall Hirers
During September 2008, 45 regular hirers of Council Halls/Meeting facilities provided responses to a survey instrument. The responses were then compared to previous years’ surveys in 2007 and 2006:
Parramatta Branch Library Services Consultation
This consultation was conducted in conjunction with the Residents’ Panel team and Parramatta Branch Libraries to better understand customer satisfaction with the service provided by Parramatta City Council. This consultation was conducted using registered customers of the Parramatta Local Government Area Libraries.
Parramatta Heritage Centre Consultation
Parramatta’s heritage is rich and extraordinary. The Residents’ Panel, in association with the Parramatta Heritage Centre, sought to understand user satisfaction with the service provided by the Heritage Centre. This consultation was undertaken with the participation of registered customers of the Parramatta Heritage Centre, as well as interviews completed at the Centre venue.
Riverside Theatres Consultation
Parramatta City Council’s Riverside Theatres is one of Parramatta’s main entertainment venues and at the hub of the Parramatta lifestyle. The Residents’ Panel, alongside with Riverside Theatres, sought to understand the user satisfaction with this service. This consultation was carried out using registered customers of Riverside Theatres, as well as interviews completed at the theatre.
Community Organisations Consultation
Parramatta City Council supports numerous Community Based support organisations that provide important services to local residents.
CBD Business Proprietors’ Consultation
The Parramatta CBD is undergoing a massive transformation with new buildings being built and changes to infrastructure occurring. Apart from surveying the business community on the look and feel of the City, Council also wanted to know the levels of satisfaction across a variety of areas including: access, information, waste collection, safety and information distribution. This was an open consultation where any business located within the Parramatta Central Business District Area was eligible to complete the survey.
Summer Sports Organisations
Using Council’s Computer aided telephone interview software, 28 intensive interview consultations were conducted in August by Resident Panel staff with key members of local large sports facility users. Some of these clubs have many hundreds of members, and one or two have been in existence for around 100 years.
Community Forums: Lunar New Year Celebrations
Parramatta City Council is looking to discuss ideas and opportunities for Lunar New Year in Parramatta for 2009. Residents will be asked to participate in a community forum where different perceptions will be considered
Management Plan 2008/09 Consultation
The Management Plan survey for 2008 is the fourth survey to be completed in as many years. This survey has played a major role in understanding the level of satisfaction with Council services, the infrastructure that Council maintains and additional projects that are required in the community. Information from this survey along with other information is used by Councillors in preparing future Management Plans aswell as being used to indicated where improvements to our operations and infrastrucutre need to be.
Development Consultation 2008
The Residents' Panel team is working with the Parramatta City Council development team to further explore development applicant satisfaction. Over the past three years development management has utilised this information to modify the service provision focusing on providing better servicing.
eServices
Parramatta City Council has recently launched various eServices applications to help residents and customers interact with Council via the web. The services launched are those which residents and customers predominantly contact Council for. It is envisaged that this web apporach will provide additional 24 hour service avenues for all whilst also helping to save Council budget on additional human resources.
Residents Panel Satisfaction Survey
The Residents' Panel team are about to invite all panel members to participate in the second panel satisfaction survey. This survey will better help the Residents' Panel team understand how satisfied members are with their experience of being part of the Panel. This survey will cover Residents Panel communications, Resident Panel events, What Resident Panel members think of the different consultation methods and if we are meeting expectations.
Heritage Property Fund Research
Conservation of heritage listed properties is important as it allows a tangible link to our past and our journey. Parramatta City Council has a local heritage fund which provides financial assistance through the form of a rebate* for any owner who completes heritage based work on their heritage listed property (that is within the Parramatta LGA).
Ferry Fight Research
In October 2007, the Special Commission Inquiry into the Sydney Ferries Corporation, referred to as the Walker Report, recommended that the RiverCat service from Circular Quay to Parramatta be discontinued at Rydalmere. Parramatta City Council is of the opinion that we need to expand the service not cut it back.
To prove this point Parramatta City Council is conducting research into the Parramatta RiverCat focusing on regular, infrequent and potential users.s
Website Minor Consultation
The Residents Panel Team will be conducting a consultation on the redeveloped Parramatta City Council website. We are particularly interested in what sections of the Community use the internet & Councils website, and Community opinion on the redeveloped Council website in comparison to the previous site.
The City After Dark: Cultural Planning and Governance of the ‘Night-Time Economy’ in Parramatta
Parramatta City Council with the University of Western Sydney will be conducting research into activities that brings people out onto the streets and into bars, clubs and restaurants to socialise and enjoy themselves.
