Rates and Fees

Your rates contribute to the building of new facilities, improving infrastructure and protecting the environment in the City of Parramatta.

Here are some examples:

  • Waste collection, recycling & street cleaning.
  • Local roads, guttering, signage and drainage Maintenance (520km of roads, 96 bridges, 553km of drains, 532km of footpaths, 14,000 street lights).
  • Cycleways, pools, golf and tennis courts.
  • 269 parks, playgrounds, gardens, 32 sports fields and 52 nature reserves. 
  • Six libraries, childcare centres, range of community services (for elderly and youth, neighbourhood safety projects).
  • Community Festivals Arts & Cultural Assistance, Parramatta Riverside Theatres, Heritage & Visitor Information Centre.
  • Town Planning, Landscaping, Development Applications/Building Inspections/Construction Certificates.
  • and many others...

You can pay rates: in person, by phone, by mail, on-line or direct debit.

In person

Council Office

Monday – Friday 8:30am – 5:00pm City of Parramatta Council at 126 Church Street, Parramatta (opposite Parramatta Railway Station).
The cashier will print a receipt.

Australia Post

Take this notice to any Australia Post outlet. Payment can be made by cash or cheque, or EFTPOS

Payment through the Commonwealth Bank

You do not need to have a bank account. Payment can be made by cash or cheque through any branch of the Commonwealth Bank.

Payment can only be made of the instalment amount or the full amount. Take this notice intact to the bank and the top section will be stamped and returned to you.

Telephone payments

Call 02 9770 3415, this is an IVR service where you respond to the prompts with: 

  1. Customer Reference number (This must be eight characters)
  2. Credit card Number (master cardvisaonly), Expiry Date and CVV Number (last 3 digits on the back) 
  3. Amount you wish to pay.

Please make note of receipt number issued

NOTE: Payment via credit card will attract a 1% Payment Processing Fee charged by Council.

Direct Debit

direct debitPlease phone Parramatta Council on 9806 5441, or PDF IconDownload Direct Debit Form 

Applications should be posted to:
City of Parramatta Council
Rates Department
PO Box 32
Parramatta NSW 2124

A separate application form is required for each rate account you wish to pay by direct debit.


Contact your participating financial institution to make this payment from cheque, savings or credit card account. Visa or MasterCard are the only credit cards accepted.

Biller Code: 5710
Ref: (as per your rate notice adjacent to the BPay symbol)

Payment by post

Make your cheque payable to City of Parramatta Council and cross it 'Not Negotiable'.
Mail payment to:

City of Parramatta Council
PO Box 32

Please do not staple cheque to payment slip.
For your information, make sure you record the payment details - date of payment, cheque no: and the amount paid on the reverse side of your rate notice.

Internet payments

You can now make payments directly through Councils Online Services, fast and secure. To pay rates through this website follow Make Any Payment link. (please note opens new window).

Online payments also available through POSTbillpay website. Follow the link to the POSTbillpay website click on Go button next to 'Pay your Bill Now'
You can pay your bill on the internet with PostBill Pay click here
Biller Code: 0577
Ref: (
as per your rate notice adjacent to the POSTbillpay symbol)


CentrelinkTo pay your rates directly from your Centrelink benefit please visit Centrelink website:
Manage your bills
Centrepay Deductions form

MyPost Digital Mailbox

“Receive your Rates Notices Electronically”

MyPost Digital Mailbox is a new, secure way to receive, pay & store your rates notice.

Some important features of this facility are as follows:

  • Receive and pay selected bills in just a few clicks
  • Securely store important documents
  • Receive notifications and reminders to your email account
  • Schedule payments

Get started in 4 easy steps:

  1. Sign up at www.digitalmailbox.com.au
  2. Enter your details
  3. Verify your account (you only need to register once for all properties)
  4. Connect to City of Parramatta Council

Please contact Council's Rates section if you have a problem with paying rates and charges by the date shown on your notice. Alternative arrangements can be made for payment of rates and charges, but interest charges may still apply.

Fees and charges

Fees and charges are determined by local councils annually. You can download the Schedule of Fees and Charges as a PDF document.

PDF IconSchedule of Fees and Charges

Last updated on 07 Aug 2015