Access to Information

City of Parramatta Council provides access to information in accordance with the Government Information (Public Access) Act (GIPA) 2009.

The GIPA Act aims to make a wide variety of Council held information available to all sectors of the community unless there is an overriding public interest against disclosure.  This open access information includes our policies, financial reports, public registers and documents relating to our decisions.

Council has produced an Access to Information Publication Guide which outlines the functions of Council, the types of information held by Council and what information is publicly available.

Under the GIPA Act there are 4 ways that government information may be released:

1. Mandatory Release

This information is generally made available on Council’s website and is available free of charge.  Open access information includes:

Register of Government Contracts, Disclosure Log, Council meeting agendas and minutes, Annual Report , Policies and Codes, Plans of Management, Media Releases and Development Applications.  Schedule 1 of the GIPA Regulations is a specifically tailored list of additional open access Council information that is publicly available.

2. Proactive Release

Councils are encouraged to make as much information publicly available free of charge or at the lowest reasonable cost. This may include frequently requested information or information of public interest eg. Statistics, Administrative Policies or Public Registers

3. Informal Release

Council is encouraged to release information informally, subject to any reasonable conditions.  Information that may be requested under informal access includes complaints excluding the complainant details, property owner details for tree or dividing fence matters or development and building applications.

If you are seeking information that is not available by mandatory or proactive release, you will be required to complete an Access to Information - Informal Application Form and submit to Council.

Informal access requests will be processed and determined by Council’s Right to Information Officer and provided in a timely manner in accordance with legislation and Council policy.  Such requests may be subject to reasonable photocopying charges.

4. Formal Release

The release of all other information not made available by mandatory, proactive or informal release can be made by way of a formal access application. Such requests may include information involving the business or personal information relating to a third party who must be consulted before the information can be released, information which is of a confidential nature or involves an extensive search..

Formal access requests will be processed and determined by Council’s Right to Information Officer and provided within 20 working days in accordance with legislation.  Such requests may be subject to further processing charges of $30.00 per hour should the request be for multiple varied points or be too broad.

If you are seeking information under formal access, you will be required to complete an Access to Information - Formal Application Form and submit to Council along with the $30.00 lodgment fee which is applicable for such requests.

More information

Frequently Asked Questions

You can find out more about your right to information and new ways to access NSW government information on the Information and Privacy Commission NSW (IPC) website at

Last updated on 07 Sep 2016